FAQs

  • Yes, your oncologist is here to treat your cancer and any complications that arise from your cancer treatment. For general health concerns, you should continue to consult with your primary care provider.

  • We allow one support person to join you while you are receiving your chemo treatments.

  • Children 14 years of age and older are welcome to join you for your chemo appointments. We ask that you refrain from bringing young children with you.

  • Yes! We have refrigeration for patients that would like to bring their own food to their appointments. We also carry an array of complimentary snacks and drinks for our patients.

  • Yes, our clinic is equipped with easy-to-access free WiFi for patients and their guests.

  • Please allow 3 days for our clinic staff to complete your paperwork.

  • Contact our billing partner Oncology Convergence at 1-888-752-4554.

  • Under the Resources tab of our website, click Telemedicine Links.

  • You can call the clinic after hours at 907-562-0321 in these circumstances:

    • You have a temperature greater than 100.4 degrees Fahrenheit

    • You have any unusual bruising or bleeding (bleeding gums, nosebleed that persists for longer than 10 minutes, blood in urine or the stool)

    • Any redness, swelling, warmth or drainage around an IV or port site after infusion

    • Severe diarrhea (6 or more watery bowel movements per day)

    • Severe constipation (no bowel movements for 3 days)

    • Vomiting for more than 24 hours after your treatment

    • Any nausea and vomiting uncontrolled by anti-nausea medication

    • Symptoms of dehydration (feeling faint, light-headed or dizzy)

    • Any changes in your skin (especially new rash or potential allergic skin reactions)

    • Uncontrolled pain despite pain medication

    Our after-hours helpline is for emergent health concerns like the ones listed above. If you have a concern related to your care that is not emergent, please reserve your call for clinic hours, Monday through Friday 8 a.m. to 5 p.m.

    If you think your symptoms are indicative of an acute life-threatening event (such as heart attack or stroke), call 911.